Customer Service Division


Report Outages & Leaks

Bill Pay

Pay GWA Online


Permits & Applications


GWA’s Customer Service Division is responsible for all GWA customer account related interactions and water meter and meter outlet work. This division also ensures the safekeeping of all GWA customer account documentation and is made up of the Customer Service Call Center, Customer Service Unit (Main Office Fadian, Julale Satellite & Upper Tumon Office ), Collections, Disconnect/Reconnect Unit, Revenue Protection, and the Division Administrative Support Unit.
Understanding Your Bill Click Here to find out more about GWA Customer Service Facts – You Need To Know

Our service representatives, field crew, and collection agents are dedicated to service excellence and committed to the health and welfare of our island. We take pride in serving the ratepayers of Guam in accordance with established Guam statutes
. We are also committed to treating all our customers with dignity and respect and we challenge ourselves to provide quality customer service that exceeds our ratepayers’ expectations.


These forms are available for download as pdfs:

Customer Information pdf_icon | Residential Accounts pdf_icon | Commercial Accounts pdf_icon