Mon.- Fri, 7:30 a.m. 6:00 p.m. Closed on GovGuam Holidays
Phone: (671) 647-7800/3
Physical Address:
578 North Marine Corps Drive,
Tamuning, Guam 96913-4111
adjacent to
Department of Public Works
behind Guam Telephone Authority
Mailing Address:
P.O. Box 3010
Hagatna, Guam 96910
Customer service Division
The customer service division is responsible for all premises-related interactions and the maintenance of customer accounts. The maintenance includes records of all customers in our Customer Information System, read all meters, account for all usage, bill all customers and collect all receivables. Customer Care is compose of customer service section, revenue protection and meter services Unit to address these requirements.
Customer Service Department is comprised of the three units:
Collections Unit
Mission: To collect water and sewer revenue
Collecting GWA’s water and sewer revenue is our primary duty in
GWA’s Collection’s Unit. Our collection agents work to aggressively collect
delinquent account revenue, address illegal connections, and recover aged delinquencies
in compliance with GWA established rules, regulations and policies.
Customer Service Unit
Mission: To courteously assist our ratepayers with their water and sewer
account needs. We take pride in performing our duties with the
utmost respect and fairness in compliance with GWA established rules,
regulations, and policies.
Our service representatives are dedicated to service excellence
and committed to the health and welfare of our island. We are also committed
to treating all our customers with dignity and respect and we challenge ourselves
to provide quality customer service that exceeds our ratepayers’ expectations.
Customer's Guide to Water and Wastewater Service
Meter Services Unit
Mission: To have a repetitive program of ensuring that customers are
being bill correctly, which will reduce unaccounted for water loss and
will provide GWA its entitled revenue stream to operate and maintain
the island wide water system.
